Legal
Terms &
Conditions
The terms that govern your use of 316 Wellness Services Limited's website, programs, and the 316 Wellness Hub.
Legal
The terms that govern your use of 316 Wellness Services Limited's website, programs, and the 316 Wellness Hub.
Last updated: October 28, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website, programs, coaching services, and the 316 Wellness Hub provided by 316 Wellness Services Limited ("316," "we," "us," or "our"). By using our website or purchasing a program, you agree to these Terms. If you do not agree, please do not use our services.
316 offers fitness and nutrition coaching delivered in person and online, structured programs such as the 316 Method, and the 316 Wellness Hub, our online client portal. The specific features and inclusions of each program are described at the time of purchase.
You must be at least 18 years old to purchase our services on your own behalf. Elite and Executive coaching are available to adults aged 18 or older only. For other programs, a minor may participate only with the consent and involvement of a parent or legal guardian, who accepts these Terms on the minor's behalf.
Our coaching, programs, and content are for general fitness and educational purposes and are not medical advice, diagnosis, or treatment. Consult your physician or a qualified healthcare provider before beginning any exercise or nutrition program, especially if you have a medical condition, are pregnant, or are taking medication. Exercise and dietary changes carry inherent risks. By participating, you acknowledge these risks and agree that you take part voluntarily and at your own risk. Stop and seek medical attention if you experience pain, dizziness, or other symptoms.
Results vary from person to person and depend on many factors, including your effort, consistency, and individual circumstances. We do not guarantee any specific outcome, except for the goal commitment that applies to the Executive plan under its coaching agreement. Testimonials reflect individual experiences rather than promises of results.
Fees are charged in the currency of the country where you live. Payments are processed securely through our third-party payment processor (Stripe). For subscription-based access, such as the 316 Wellness Hub, you authorize recurring charges until you cancel in accordance with the cancellation terms provided at sign-up. You are responsible for keeping your payment information current.
Elite and Executive coaching are governed by the section below and by the coaching agreement for your plan. For all other programs, refund and cancellation terms are provided at the time of purchase. We encourage you to book a free consultation before purchasing to make sure the program is the right fit. If you have questions about a specific purchase, contact us and we will do our best to help.
Due to the highly specific nature of this service, for programs other than Elite and Executive coaching the terms of cancellation and refunds are as follows:
Elite and Executive coaching are each a six-month commitment. Elite is billed as 13 bi-weekly payments, or as six monthly payments at the founders rate, or paid in full at the founders rate, which covers twelve months and makes the commitment twelve months. After the founders period, Elite is billed at the regular bi-weekly rate. Months in which coaching is paused, which is allowed only for medical reasons or with the written approval of 316 Wellness Services Limited, do not count toward the founders period. Executive is billed monthly, in six payments.
You are responsible for the full fee for the six-month commitment. Instalments are a payment convenience only, and stopping payment does not end your obligation to pay the balance. A valid payment card must stay on file for the whole commitment. If you have a concern about a charge, contact us first and give us 10 business days to resolve it before contacting your bank or card issuer. A chargeback or payment dispute for a fee that was properly charged, or a payment that is more than 10 days overdue, makes the whole unpaid balance due immediately. You then also pay any chargeback fees, interest on overdue amounts at 1.5% per month (18% per year), and our reasonable collection costs and legal fees.
After the six months, your plan continues month to month until either of us ends it with 30 days' notice. You may end your plan early only with 30 days' written notice, and the balance of the six-month commitment remains payable. Pauses are not available, except for medical reasons or with the written approval of 316 Wellness Services Limited.
The coaching agreement for your plan, together with the Waiver, Release and Informed Consent, sets out the full terms and controls if it differs from these Terms. It also contains non-competition and non-solicitation terms that apply during your coaching and for twelve months after it ends.
All content provided through our website, programs, and the 316 Wellness Hub, including the 316 Protocol, training and nutrition materials, text, graphics, logos, and videos, is owned by or licensed to 316 and is protected by intellectual property laws. It is provided for your personal, non-commercial use. You may not copy, redistribute, resell, or share your access with others without our written permission. Coaching clients are also bound by the non-competition and non-solicitation terms of their coaching agreement.
You agree to use our services lawfully and respectfully, and not to misuse the website or the 316 Wellness Hub, interfere with their operation, attempt unauthorized access, or share another person's account. We may suspend or terminate access for conduct that violates these Terms.
We rely on third-party services such as payment processing, email delivery, and app distribution platforms. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for their practices.
Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. To the maximum extent permitted by law, 316 and its owners and coaches will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless 316 and its owners and coaches from any claims, losses, or expenses arising out of your use of our services or your breach of these Terms.
Where services are delivered to you, these Terms are governed by the laws of the province or state in which the services are mainly delivered to you, and by the federal laws of Canada or the United States that apply there, and the courts of that province or state have jurisdiction. Before either of us starts a claim, we will try in good faith to resolve the dispute by direct discussion for at least 30 days. In all other cases these Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after changes take effect means you accept the updated Terms.
Questions about these Terms can be sent to info@316fit.co.