Legal
Privacy
Policy
How 316 Wellness Services Limited collects, uses, and protects your information.
Legal
How 316 Wellness Services Limited collects, uses, and protects your information.
Last updated: October 28, 2026
316 Wellness Services Limited ("316," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website, our coaching services, and the 316 Wellness Hub.
We collect information in the following ways:
We use your information to:
We will not sell, rent or trade your personal information.
If you join our email list, we use a third-party email platform (Kit) to send updates, resources, and offers. Every one of those emails includes an unsubscribe link, and you can opt out at any time. We also send service emails, such as confirmation of your application, account and password messages, and notices about your coaching, through our email provider. We do not sell your email address.
The health and nutrition details you share as a coaching client are used only to design, deliver, monitor and adjust your program and to communicate with you. They are not sold or shared for marketing purposes. You may ask us to update or remove them at any time.
Your personal information is stored on secured, access-controlled servers using industry-standard encryption in transit and at rest. Access is limited to 316 coaches and staff who need it to deliver your services, each of whom is bound by confidentiality obligations. We maintain physical, electronic and administrative safeguards appropriate to the sensitivity of health information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Your personal information is stored on servers located in the United States. Some service providers we use for scheduling, payment, communication or program delivery may process data outside your home province or country. Where data is held outside your jurisdiction, it is subject to the laws of that jurisdiction, which may permit access by courts, law enforcement or government authorities there. We require our service providers to protect your information to a standard comparable to ours.
Progress photos and results are used only within your coaching program. We will never use your photos, name, results or story in marketing, social media or testimonials without your separate written consent, which you may withhold without affecting your services. You may withdraw that consent at any time in writing.
We may use cookies and similar tools to keep the site working properly and to understand how it is used. Most browsers let you refuse or delete cookies through your settings. Some features may not work as intended if cookies are disabled.
We do not sell your personal information. We will not disclose it to anyone outside 316 without your consent, except: (a) to service providers acting on our behalf under confidentiality obligations, such as our payment processor, email providers and hosting provider; (b) to emergency medical personnel if we reasonably believe your health or safety is at risk; or (c) where required or permitted by law, or to protect our rights and the safety of others.
We keep your personal information for as long as you are a client and for two years after your last session, or longer if required by law, and then securely destroy it. If you applied but did not become a client, we keep your application only as long as needed to review it and for a reasonable period afterwards.
You may request access to your personal information, ask us to correct it, or withdraw your consent at any time by contacting our Privacy Officer using the details below. Withdrawing consent may mean we can no longer provide our services, and it does not release you from payment obligations under your coaching agreement. We will respond in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act.
If a breach of your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta as required by law.
316 provides wellness and lifestyle coaching and is not a "covered entity" or "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA). We nonetheless protect your data to the standards in this policy. If you live in a state with consumer health data laws, you expressly authorize 316 to collect and process your self-reported health and wellness data solely to provide our services.
Our services are intended for adults. Elite and Executive coaching are available only to adults aged 18 or older. We do not knowingly collect personal information from children. Where a minor participates in another program, we require the involvement and consent of a parent or legal guardian. If you believe a child has provided us information without consent, please contact us and we will remove it.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may also be communicated by email or on our website.
Questions or requests about your personal information, or about this Privacy Policy, may be directed to our Privacy Officer: John Kreklo, 316 Wellness Services Limited, 230 Canter Wynd, Sherwood Park, Alberta T8H 2Z4, Canada, info@316fit.co.